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Money Talks… Speak Wisely!

How to sell successfully on the telephone

The telephone is a powertool in sales, it is one of the most widely used tools for increasing business when used effectively. Mastering the art of selling by telephone requires an understanding about why and how how people make decisions to buy….

This programme covers the skills required to master calls such as sales calls, lead generation, appointment making or customer care calls. It is suited to staff who engage in cross selling products or services. It will help them improve techniques and thereby increase sales.

The programme is highly participative in which each participant will be expected to demonstrate their knowledge and understanding of the skills discussed. It will give them confidence, motivation and key skills enabling them to successfully double and treble their appointments.

Summary of Content:

  • Setting solid objectives
  • Planning Calls
  • Finding the decision maker
  • Handling gatekeepers
  • Positive opening statements
  • Establishing the relationship
  • Establishing credibility
  • Identifying Needs
  • Your sales presentation
  • Overcoming objections
  • Listening and Questioning techniques
  • The Skills of Persuasion
  • Making the appointment
  • Follow Up



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