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Customer Service Training

Customer Service is the key to an organisations professional image and is therefore vital to any organisations success.  Make sure your staff has the best skills, strategies and techniques to ensure that every customers experience is a memorable one.

Who will benefit from this course?

  • Staff who deal with customers on a daily basis
  • Receptionists
  • Telesales Representatives
  • Helpdesk operators

What will you gain from this course?

  • You will examine the benefits of creating and presenting a professional image
  • You will learn how to build effortless rapport with your customers
  • Discover the most effective questioning and listening techniques
  • Customer Care on the telephone
  • Setting customer service standards
  • Learn techniques and strategies to handle customer complaints
  • Learn how to be assertive without being aggressive

customer service
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